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Any time you feel dumb, don`t worry. Check out the following excerpts from a "Wall Street Journal" article by Jim Carlton. Lots of people are dumber than you.

1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the many calls asking where the "Any" key is.

2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

3. Another Compaq technician received a call from a man complaining that the system wouldn`t read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes by rolling them into a typewriter to type on them.

4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived more...

This article is from the Wall Street Journal, Tuesday, March 1, 1994: Befuddled PC Users Flood Help Llines, and No Qquestion Seems To Be Too Basic

AUSTIN, Texas - The exasperated help-line caller said she couldn't get her new Dell computer to turn on. Jay Ablinger, a Dell Computer Corp. technician, made sure the computer was plugged in and then asked the woman what happened when she pushed the power button.

"I've pushed and pushed on this foot pedal and nothing happens," the woman replied. "Foot pedal?" the technician asked. "Yes," the woman said, "this little white foot pedal with the on switch." The "foot pedal," it turned out, was the computer's mouse, a hand-operated device that helps to control the computer's operation.

Personal-computer makers are discovering that it's still a low-tech world out there. While they are finally having great success selling PCs to households, they now have to deal more...

The Technologically Challenged Just in case you think YOU are TC (technologically challenged), there'sstill hope: 1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is. 2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. 3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old (5-1/4") diskettes. After troubleshooting for magnets and heat failed to diagnose the problem, it was found that the customer had labeled the diskettes, then rolled them into the typewriter to type the labels. 4. Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies. 5. A Dell more...

1. Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is. 2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in. 3. Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble-shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes then rolled them into his typewriter to type the labels. 4. Another AST customer was asked to send a copy of her defective diskettes to the technician. A few days later a letter arrived from the customer along with Xeroxed copies of her diskettes. 5. A Dell technician advised his customer to put his troubled floppy back in the drive and close the door. The customer put more...

Befuddled PC Users Flood Help Lines, and no Question Seems to be Too Basic From the Wall Street Journal, Tuesday, March 1, 1994. Reprinted without permission AUSTIN, Texas - The exasperated help-line caller said she couldn't gether new Dell computer to turn on. Jay Ablinger, a Dell Computer Corp. technician, made sure the computer was plugged in and then asked thewoman what happened when she pushed the power button. "I've pushed and pushed on this foot pedal and nothing happens," thewoman replied. "Foot pedal?" the technician asked. "Yes," the womansaid, "this little white foot pedal with the on switch." The "footpedal," it turned out, was the computer's mouse, a hand-operated devicethat helps to control the computer's operations.[boring stuff deleted] Only two years ago, most calls to PC help lines came from techiesneeding help on complex problems. But now, with computer sales to homesexploding as new "multimedia" functions more...