"Technical Support" joke

THIS IS A TRUE STORY!!! My cousin works as a technical support receptionist at a computer company. This is an actual conversation he had one day:
"Hi, I'm having trouble with my computer. It's not working!"
"Well, I'll do my best to help you."
*gets technical information for computer from caller*
"OK, can you press 'Control', then hold down 'Alt' and, then 'Delete'?"
"Hey, it's in French!"
"What is?"
"The keyboard?"
"*sigh* Well, can you press..."
"Oh, darn, I just noticed, the power's off!"
"Well, can you turn it on, please?"
"How?"
"Press the power button."
"Where is it?"
"It's normally a big button on the actual computer, not the monitor."
"Like the lizard?"
"Pardon me?"
"Oh, OK, I got it."
"OK, now press 'Control' and then 'I'..."
" 'I' as in Isabel or 'I' as in Irene?"